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Return Policy

Toners Plus is committed to your satisfaction. Most items are returnable (see return restrictions below) for any reason.

All requests for return or refund must be received within 10 business days of original shipment delivery. Our Returns Department must be notified of all returns. All returns must be accompanied by a Return Merchandise Authorization Number (RMA#) and received by our Warehouse within 30 calendar days of the original shipping date. Shipments without a RMA# may be refused by our warehouse and the sender will be liable for all freight.

Returns must be 100% intact, in the original packaging with the UPC or barcode clearly visible. Any components, manuals, registration card(s), software, cables and/or accessories must also be included.

Requesting a Return Merchandise Authorization Number
To request a Return Merchandise Authorization number (RMA#), please email us at [email protected]

Please provide the following information when requesting an RMA #:

  1. Order Number
  2. Name
  3. Email Address and Phone Number
  4. Item number(s) of the return merchandise
  5. Quantity of items being returned
  6. Reason for the return

Within one business day (not including weekends or holidays) of receiving your request, Toners Plus will email you a RMA #, a UPS Call Tag Number (if applicable), and any further instructions necessary to complete the Return. You will receive an RMA # and either a UPS Call Tag or a Return Address.

All returns must be accompanied by a Return Merchandise Authorization Number (RMA #) and received by our Warehouse within 30 calendar days of the original shipping date. Shipments without a RMA# may be refused by our warehouse and the sender will be liable for all freight.

Returns must be 100% intact, in the original packaging with the UPC or barcode clearly visible. Any components, manuals, registration card(s), software, cables and/or accessories must also be included.

Return Restrictions
Unless, due to Toners Plus error or manufacturer defect, we cannot receive returns on the following products:

  • Items that are used or not in original packaging
  • Dated goods
  • Electronics
  • Business machines
  • Memory/ram
  • Software
  • Opened Toner & Ink Cartridges
  • Consumables (includes food, beverages, janitorial supplies, hygiene, etc.)
  • Pharmaceuticals/medicines
  • Paper
  • Assembled/Installed Furniture
  • Custom orders (including specially priced, quoted orders)
  • Special orders
  • Manufacturer direct orders

Packaging & Sending Returns
Once you receive your RMA# and return address, repackage the item securely, in original condition, with all original packaging, with any included warranty cards, manuals and accessories. Write the RA# on the outside of the shipping package. Do not write anything on the original product packaging, only on the shipping package.

If you are responsible for shipping the product back to our warehouse, please ensure adequate packaging for shipment. We urge you to ship via a trackable method and insure high-value goods to cover replacement costs if you have concern of loss or damage in transit. We are not responsible for shipments lost in transit to our warehouse. UPS and Fedex have tracking on all packages, while USPS offers delivery confirmation for a nominal cost.

All returns MUST be shipped to the warehouse address as issued at the time of the Return Merchandise Authorization.

If pick up has been arranged by Toners Plus via UPS call tag or other means, a return label will be electronically emailed to you. You will be responsible for taping the label to the package, giving the package to a driver on the next delivery or taking it to an authorized UPS location.

The UPS driver will be notified of a pickup and will make 3 attempts to pick up the package at the specified address. If the package is not picked up after 3 attempts, the request is canceled and a new request is required at an additional fee.

You must make the products being returned reasonably available for pick up during normal business hours. Delays or missed appointments (by the customer) may require adjustment fees.

If a product is being returned as new, but has clearly been used or damaged prior to its return, we reserve the right to refuse refund completely.

Processing Refunds
Once we receive your return, we will inspect and process the items. Refunds will only be credited to the original card used for purchase, within 3 weeks of being received at the warehouse (warehouse processing, Returns Department Processing, your financial institution’s processing).

If you ordered the wrong item or changed your mind, we will refund the full purchase price of the item less shipping costs, provided the item is unopened and in restockable condition. You will be responsible for the cost to return the item to Toners Plus.

If a product being returned as “new” has clearly been used, damaged, or incomplete prior to return to Toners Plus, we reserve the right to refuse refund completely.

Manufacturer Warranties
All products, unless otherwise noted on our site, are sold with the full manufacturer’s warranty; the warranty period and service varies by manufacturer and product. If you experience quality problems with an item after the 3 business day period has expired, please contact the manufacturer of the item directly. If you require more information or assistance contacting a manufacturer, email us at [email protected] and we will be happy to get you in touch with the manufacturer.

Have more questions?  

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